Troubleshooting

Nothing happens when I connect rekordbox for iOS (ver. 3) to the USB terminal of a CDJ/XDJ.

I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [Connect to CDJ/XDJ] in rekordbox for iOS, it won’t connect to the DJ equipment.

I can’t play tracks from my iOS Music app via rekordbox for iOS.

I can’t use track search when a rekordbox for iOS track is loaded to DJ equipment.

I can’t call up a Hot Cue on another track when a rekordbox for iOS track is loaded to DJ equipment.

When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for iOS/Android (ver. 3).

I connected rekordbox for Mac/Windows and rekordbox for iOS/Android to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

I can’t import some tracks to rekordbox for iOS.

Even if I tap [Connect to CDJ/XDJ] in rekordbox (iOS) on iOS 14 or later, it won’t connect to the DJ equipment.

Why can’t I find my mobile device in rekordbox (Mac/Windows) even when I tap [Connect to rekordbox (Mac/Win)] in rekordbox (iOS) on iOS 14 or later?