Three main factors can cause this and there are three possible countermeasures.

■When buffer size is the cause

If the buffer size is too low, sound cutting or noise may occur.

You can adjust buffer size in rekordbox [Preferences] < [Audio] < [Buffer size].

(Windows users can adjust it in [Preferences] < [Audio] < [Setting Utility] < [ASIO tab].)

First, select a large value such as 1024. If the problem clears up, adjust to a value small enough that you can’t feel a delay (latency).

*The appropriate value depends on the system environment.

■When the connection or other equipment is the cause

An unstable connection with your PC/Mac may cause these problems.

To solve this, shut down your PC/Mac and disconnect all other USB Storage Devices and USB hubs.

Then, connect the CDJ-3000 directly to a different USB port.

■When your system (PC/Mac) is the cause

The following may solve the issue:

- Quit all other applications.

- Disconnect from the internet and exit security software.

- Turn off wireless connections such as Wi-Fi or Bluetooth.

- Turn off power-saving settings.

If your computer's system doesn’t meet the requirements of rekordbox, it may cause the issue.

Read details on system requirements [here].