If you think there is a problem, first check the following.

1. Is the driver software installed?

With Mac OS X, you do not need to install driver software.

With Windows, download the latest driver software and then install it.

See "Installing the software" of the operating instructions to install the driver software.

2. Are the DDJ-RX firmware and rekordbox the latest versions?

⇒ Check the latest version of the DDJ-RX firmware

⇒ Check the latest version of rekordbox

3. Are USB devices other than DDJ-RX connected to the computer?

Turn off the power of DDJ-RX while the USB devices other than DDJ-RX are disconnected, close rekordbox, and then turn on the power of DDJ-RX. After the DDJ-RX startup illumination completes, start rekordbox.

4. Are the controls and switches of DDJ-RX set appropriately?

⇒ Check the controls and switches of DDJ-RX.

Frequently asked questions

-DDJ-RX is not recognized on the computer

-Sound jumps, sound is interrupted, or sound is distorted

Search for other symptoms.

⇒ Troubleshooting

⇒ Troubleshooting - rekordbox